Accessibility Statement
UbuntuCare is committed to ensuring digital accessibility for all users, including those with disabilities. We continuously work to conform to WCAG 2.1 Level AA standards and Zambian accessibility guidelines.
Our Accessibility Standards
Perceivable
All non-text content has text alternatives. Captions are provided for multimedia. Content can be presented in different ways without losing meaning. Colour is not used as the only means of conveying information. Sufficient colour contrast ratios are maintained throughout the platform.
Operable
All functionality is available from a keyboard. Users are given enough time to read and use content. Content does not cause seizures or physical reactions. Users can navigate and find content easily. Input modalities beyond keyboard are supported.
Understandable
Text content is readable and understandable. Web pages appear and operate in predictable ways. Users are helped to avoid and correct mistakes. Clear labels, instructions, and error messages are provided. Content is available in multiple Zambian languages.
Robust
Content is compatible with current and future user agents, including assistive technologies. Semantic HTML is used throughout. ARIA landmarks and roles are properly implemented. The platform is tested with major screen readers and assistive tools.
Compliance & Testing
Conformance target: WCAG 2.1 Level AA (W3C Web Content Accessibility Guidelines).
Additional targets: WCAG 2.2 Level AA compliance planned by Q1 2027.
Platform tested with: NVDA, JAWS, VoiceOver, and Windows Narrator screen readers.
Keyboard navigation: all interactive elements are reachable and operable via keyboard alone.
Colour contrast: minimum ratio of 4.5:1 for normal text and 3:1 for large text.
Text resizing: content is readable when zoomed to 200% without loss of functionality.
Focus indicators: visible focus styles are provided for all interactive elements.
Skip navigation: a "Skip to main content" link is provided on all pages.
Multilingual support: platform interface is available in English, Chibemba, Chinyanja, Chitonga, and Silozi.
Known Limitations
While we strive for full accessibility, some areas of the platform are under active improvement:
- • Some legacy dashboard components may have incomplete ARIA labels — these are being remediated in our current sprint cycle.
- • Real-time telemedicine video components rely on third-party libraries that may have varying levels of accessibility support.
- • AI-generated clinical summaries are text-based and screen-reader compatible, but voice interaction features are still in development.
- • Some PDF reports generated by the platform may require additional accessibility processing.
Accessibility Feedback
We welcome your feedback on the accessibility of UbuntuCare. Please let us know if you encounter accessibility barriers.
Email: accessibility@ubuntucare.zm
We aim to respond to accessibility feedback within 5 business days.